Shipping policy
Where We Ship
Aora Wear ships to addresses within the United States. We do not currently offer international delivery outside the U.S.
Processing and Delivery Times
Your estimated delivery time is made up of two stages: order processing and shipping transit. We work with established U.S. carriers so your order is handled securely and reaches you promptly.
| Stage | Duration |
|---|---|
| Order Processing | 1–2 business days (Mon–Fri) |
| Shipping Transit | 5–10 business days (Mon–Fri) |
| Total Estimated Delivery | 6–12 business days |
Order Cut-Off Time: Orders received before 2:00 p.m. (ET) on a business day are processed the same day. Orders placed after that time, or on weekends and public holidays, begin processing on the next business day. Every order is checked and carefully packed before dispatch; this is included in the processing time shown above.
Shipping Costs
The following shipping option is available on all U.S. orders:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 6–12 business days | FREE |
Parcel Protection and Lost Shipments
Every shipment includes parcel protection at no extra charge. If your tracking shows no movement for more than 5 business days after dispatch, please write to us at contact@aorawear.com and we will open a lost package investigation with the carrier on your behalf.
Tracking Your Order
As soon as your order is dispatched, you will receive a confirmation email with a tracking number and a link so you can follow your parcel from dispatch through to delivery.
Delivery Issues
If you run into any delivery problem — a delay, damaged packaging, or a missed delivery attempt — please contact our customer support team straight away. We will work to resolve any shipping-related issue as quickly as we can.
Returns
Changed your mind? Eligible items can be returned within 30 days of delivery. See our Refund Policy for full details.
Contact Us
Store Name: Aora Wear
Business Name: GJB E-commerce
Business Address: Wilhelminastraat 117, 2651 ES, Berkel en Rodenrijs, Netherlands
KvK No.: 99219492
Phone: +1 628 272 5185
Email: contact@aorawear.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)
We aim to respond within 24 hours.