Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are usually processed within 1–2 business days. Once dispatched, delivery normally takes 5–10 business days, depending on where you are — a total of around 6–12 business days. For full details, see our Shipping Policy.

Do you offer free shipping?

Yes. Standard shipping is free on all U.S. orders, with no minimum spend.

Do you ship internationally?

Not at present. Aora Wear ships only within the United States. International delivery is not currently available.

Can I track my order?

Yes. Once your order has been dispatched you will receive a confirmation email with a tracking number and a link to follow your parcel from dispatch to delivery.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be:

unworn and unused;
in their original condition;
returned in their original packaging.

See our Refund Policy for full details.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or is not what you ordered, email us at contact@aorawear.com with your order number and clear photos of the item and its packaging. We will review the issue and provide a replacement, store credit, or refund. Shipping costs are covered in these cases.

When will I receive my refund?

Once your return has been received and approved, refunds are processed within 7 business days. Your bank or payment provider may need additional time before the funds appear in your account.

Do you charge restocking fees?

No. We do not charge restocking fees on any return.

Exchanges & Order Changes

Can I exchange an item?

Yes. Exchanges are available for a different size, color, or product. Please contact our support team to start the exchange. The original item must be returned before the replacement is sent out.

Can I cancel my order?

Orders can be cancelled at any point before dispatch. Once an order has been dispatched, it can no longer be cancelled and you will need to follow our return process instead.

Can I change my order after placing it?

Changes are only possible before dispatch. If you need to amend your order, contact us as soon as you can at contact@aorawear.com. Once the parcel has left, changes are no longer possible.

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Maestro, along with secure digital wallets including Shop Pay, Apple Pay, and Google Pay. The options available to you are shown at checkout. Full details are in our Payment Policy.

Is my payment information secure?

Yes. All transactions are protected by SSL encryption and handled in line with PCI DSS security standards. Your full card details are never stored on our servers.

Products & Sizing

How do I choose the right size?

If you're unsure about sizing, contact our support team before ordering and we'll help you find the right fit.

What if an item is out of stock?

Out-of-stock items are marked clearly on the website. You can sign up for restock notifications on the product page and we will let you know when the item is available again.