Refund policy

Your Satisfaction Matters

At Aora Wear, we want you to be happy with everything you order. If something isn't right, we've made returning or exchanging it simple and clear.

Faulty, Damaged, or Wrong Items

If an item arrives faulty, damaged in transit, or isn't the one you ordered, get in touch within 30 days of delivery at contact@aorawear.com, including your order number and clear photos of the problem.

In these cases we'll arrange a replacement, store credit, or a full refund at our discretion, and we'll cover the original shipping cost. No restocking fee applies. Return shipping is the customer's responsibility except where the item was faulty or sent in error.

Exchanges

Would you like a different size, color, or product? Reach out to our customer service team and we'll guide you through the exchange.

Change-of-Mind Returns (30 Days)

Simply changed your mind? Eligible items can be returned within 30 days of receipt, as long as they are:

unworn and unused;
in their original condition;
returned in their original packaging.

Return shipping costs for standard returns are the customer's responsibility, and original shipping charges are non-refundable. For delivery details, see our Shipping Policy. Once we've received and inspected the returned item, refunds are normally issued within 7 business days, though your bank or card issuer may take additional time before the refund shows on your statement.

No Restocking Fees

We don't charge restocking fees. When you return an eligible product, you receive a full refund of the purchase price.

Returns We Can't Accept

We're unable to accept a return where:

the return parcel doesn't include a valid order reference number;
the item isn't in a returnable condition as described above.

How to Start a Return

Please contact us at contact@aorawear.com before sending anything back, so we can issue return authorization, the return address, and instructions. This lets us track your parcel and process your refund without delay.

How Refunds Are Processed

Once your return has been received and inspected, we'll let you know whether it's approved. Approved refunds are credited to the original payment method within 7 business days. Processing times may vary depending on your financial institution.